Vodafone has announced changes to some of its fixed line contracts on its official website. The exact offers subject to remodulation have not been specified, but it is clear that monthly rates will increase by 2 to 3 additional euros. Vodafone attributes these changes to the need to continue investing in the network and effectively respond to new traffic needs.
Customers whose contracts will be subject to unilateral remodulation have the option to not accept the changes and withdraw from the contract without incurring additional costs. The only condition is that the cancellation is communicated within 60 days from receiving Vodafone’s communication. According to the operator, customers who see their rates increase will receive a communication included in the invoice with a minimum 60-day withdrawal period.
Vodafone customers can exercise their right of withdrawal through various channels, including the official Vodafone website, physical stores, sending a registered letter with return receipt to the Vodafone Customer Service address, sending a PEC to the customerservice email@example.com, or by calling 190 and specifying the reason for withdrawal. It is important for customers to note that they must communicate their intention to withdraw within the given time frame in order to avoid any additional costs.